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Shipping/Return Policy

Shipping Zones
Below is a map with approximate transit times for Ground shipping. Please refer to this map before selecting a shipping method. If you are sending to a warmer area that takes more than 2 transit days, we highly recommend you ship your orders Next Day or 2nd Day Air, as we can not guarantee the freshness of your products.

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Shipping Cost
Our shipping costs are calculated based on the weight of your order, the destination, and selected method of delivery.

Shipping Perishable Items
If we determine that, based on your selected shipping method, your package won't arrive before the weekend, we will hold your order until the following Monday (holidays excluded). This will prevent perishable items from spending the weekend sitting in a warm warehouse. Delivery is not scheduled for Saturday or Sunday arrival.

Ship By Days and Times

3 day select – orders must be placed by 12:00 pm CST Tuesday to be received by Friday.

2nd day air – orders must be placed by 12:00 pm CST Wednesday to be received by Friday.

Next day air – orders must placed by 12:00 pm CST Thursday to be received by Friday.

Shipping During Warm Weather
Warm weather decreases the amount of time our cheese can spend in transit. Thus, we can only offer faster shipping methods during warm months.

Problems/Return Policy
If you experience a problem with your order such as damaged, missing, or incorrect items, please e-mail us or call us at 920-994-9500. You must contact us within 10 days of receiving your package. After 10 days we will not replace or resend merchandise, or issue refunds. When calling about an order problem, please have your order number ready. 

For safety reasons, we cannot accept returns on perishable products.

Tracking
For SpeeDee delivery packages: Please enter tracking number if it starts with SP into the SpeeDee delivery website: https://speedeedelivery.com/track-a-shipment/

Customer Service Contact
Phone - 920-994-9500
E-mail - Email Form

Thank you for your business.