SHIPPING POLICY:
Due to the nature of shipping perishable items and wanting to make sure your product arrives in the best condition possible; we ship via UPS Second Day Air or Spee-Dee Delivery.
We only ship Monday through Wednesday to ensure the cheese doesn’t get caught in transit over the weekend. Please have all orders placed by 12:00 pm Wednesday or they will be carried over to the next Monday to ship.
Please note that we try to get out all of our orders in a timely manner. 2nd day air is only time in transit, not time from placing order to doorstep.
If the order is received by 12:00 Monday, Tuesday or Wednesday, it will ship that same day. If it is received after 12:00, it will ship the following day. If it received Wednesday after 12:00 pm it will ship the following Monday.
If an item is out of stock, we will try to contact you via phone or email to see if you want a substitute. If we do not hear from you, we will cancel the item off the order and refund you for the item.
When you receive a tracking number, please wait until the end of the day to try to track your package. UPS must scan the package into their system for it to be trackable.
SPEE-DEE DELIVERY:
If you live in a select few Midwest states surrounding Wisconsin, you may have the option to select Spee-Dee Delivery. The Spee-Dee option offers delivery at a reasonable price. Spee-Dee does not offer a “guaranteed” delivery date. If recipient lives in a large city or apartment complex, please ensure they will accept Spee-Dee Delivery shipments.
INCORRECT SHIPPING INFORMATION/MISSING SHIPMENTS:
We will not be responsible for shipments with incorrect zip codes, wrong addresses, refused packages or missing apartment numbers. If the package is returned, we will not refund the money. The shipment can be resent, but additional shipping charges will apply. If the package has been in transit for an extended period and perishable items need to be replaced, that too will incur additional charges.
We are not responsible for shipments that end up missing after delivery. Please ensure recipient is home for the package to arrive or have it shipped to the receiver’s place of business to ensure safe delivery.
DAMAGE:
If any damage would occur with your shipment, you must notify us immediately at 920-994-9500.
Do NOT throw the shipment away, this includes the packaging. If you throw it away, we can not help you. UPS requires a minimum of 6 pictures to back up any type of damage claim. Based upon the pictures, we can process a claim to UPS, it does not however, guarantee reimbursement. UPS looks at each claim on a case-by-case basis.
WEATHER:
Weather may delay packages. Weather delays void any guarantees of delivery.
Hot weather may cause only next day air availability for shipments.
RETURN POLICY
For safety reasons, we cannot accept returns on perishable products.
CUSTOMER SERVICE
Phone - 920-994-9500
E-mail - Email Form
Thank you for your business.